Technology Support
On August 1st 2024 myCVCC was updated, please read about how this will impact you.
Technology support is provided by the Information Technology and Distance Education Departments. The table below provides the technology supported, contact methods and hours of operation.
Information TechnologyTechnologies Supported
| Distance EducationTechnologies Supported
|
Contact Methods
| Contact Methods
|
Hours of Operation
| Hours of Operation (summer schedule)
|
* For assistance with myCVCC password resets please call or visit the IT Helpdesk as we cannot provide
credentials via email.
Computer Labs
PCs are available for student use on campus in our Amherst Hall Computer Lab, Library and at Off-site centers.
These computers are available to all CVCC students who are enrolled in a course. College computers use the Windows operating system with software including Office and others based on course requirements.
Amherst Hall Computer Lab | Library Computers |
Lab supervisor: Pam Reynolds Amherst Hall, Room 2414
| Bedford Hall Learning Commons
|
PC Specifications
In our technology-dependent world, having access to a Personal Computer (PC) is essential. Investing in a PC that meets or exceeds the minimum requirements for your Program of Study is best. Financial aid may be used to purchase a PC at the CVCC Bookstore.
Make sure to check the minimum PC requirements for your program of study.
Introduction
Intel doesn’t make life easier by having several types of processors with multiple speeds and capabilities within those types. Simply stated, you want at least a quad‐core processor, meaning newer i5 and i7 processors. The five‐digit number that is often listed after the i5 or i7 gives you an idea what generation the chip is, how fast it is compared against others of its class, and other performance info. In general, the higher the number, the better. Intel’s latest i5, i7, and i9 processors are into the fourteenth generation (14000‐series). For more on Intel’s processors, see its site. If you’re looking in the lower price ranges, you may also encounter Windows‐based laptops with Intel’s i3 (dual core processors) or AMD’s Ryzen™ and Athlon™ processors, which can be a tad cheaper.
Graphics chipsets are even more cryptic than computer processors. As with most things, they scale features and performance with price. A more powerful chipset will obviously process graphic info faster and at higher frame rates, but the truth is, unless you’re majoring in something like art, design, film, engineering, architecture, or game development, you won’t need to spend too much time worrying over graphic chipsets. In most cases, you won’t find a computer with a speedy CPU paired with an anemic GPU anyway. Rule of thumb: if it has an nVidia GeForce or AMD Radeon Pro chipset, it’s typically better than a standard Intel built‐in graphics chipset.
Today, most computers use a solid‐state drive (SSD), which is like a higher‐storage, built‐in flash drive. In theory, it better protects, and accesses stored data because it has no moving parts, like SATA hard disk drives do. Computers with SSDs boot faster, run cooler and quieter, and are simply superior in durability and performance. The tradeoff is that SSDs cost more and therefore tend to have smaller capacities than their older SATA hard drive cousins. In an age of cloud computing (Google Drive, OneDrive, Dropbox, etc.), more of us store our data in the cloud, so more info is offloaded from your local computer to remote storage, which makes a smaller SSD less of an issue. That noted, you may need to lean larger if you’re doing film editing, CAD work, or something similar that demands managing huge data files.
It’s nice to have an Ethernet port for connecting by cable to a wired computer network if Wi‐Fi is spotty. Several USB ports are helpful if you’re connecting to a flash drive and a number of wired peripherals such as a separate keyboard, a printer, or a wired mouse. USB‐C is the dominant format of USB now, but having an older USB‐ A port or two is nice for backward compatibility.
What’s no longer essential is a CD‐ROM, DVD‐ROM, or Blu‐Ray optical drive, since they’ve given way to Wi‐Fi and streaming over fast networks. That said, check with your course departments at the college you’ll attend to ensure no one is demanding you use an optical drive for anything.
Online college students take note
Most students don’t use a second monitor when on campus, but if you’re an online student who is working most often from a home office, having a second monitor attached to your laptop with its existing screen is easier on the eyes and gives more display space to manage windows. This is especially helpful if you want to take notes on one screen and watch an online class in another.
Of course, you’ll need a webcam for interacting online, but almost all laptop computers today have one. Also, you may need to pay more attention to graphics chipsets since webinars and online video will become a way of life. A better graphic chipset will ensure smoother video playback.
Notes: The hardware requirements listed above are general recommendations for most courses. Some requirements may vary – check your course syllabi for special hardware or software requirements. Lower versions of some software may continue to work but reduced functions or compatibility with other software.
Chromebooks – sold under a number of different manufacturers and sometimes called Chrome Laptops are not recommended. These computers are for running web‐based applications only. Some classes may require specialized or locally installed software that will be incompatible with Chromebooks. The Canvas LMS does support Chromebooks in general, but some class related activities may not.
* Reliable High‐Speed Internet access is required for all online course and many supplemental tools for face-to-face courses. Dial‐up access is not adequate for many applications. Cellular hot‐spots are acceptable depending on type and connection speed – consult your data plan for possible costs.
** Some application functions and services may not be compatible with all mobile devices.
Other Software Requirements
- Browser: Firefox (Latest), or Chrome (latest), Edge (Windows 11), Safari (Mac). Canvas Browser Compatibility Page. Some applications such as Navigate do NOT support Edge or Safari. Firefox and /or Chrome are strongly recommended.
- Microsoft Office 365 (available from the VCCS for Students) *Google Docs is supported but does require extra steps.
Virus/Spyware Information
Due to all the infected files with worms and computer virus on the Internet, we encourage students to run antivirus software. It is important that you make sure you run updates on a regular basis to prevent viruses from infecting your computer. Windows 11 computers utilize the built-in Windows Security center for antivirus protection, device security and a host of other protective measures and receives updates via Windows Update to keep your PC safe.
Chromebooks and iPads are not sufficient to run all the software needed at CVCC. Minimum PC specifications vary by program of study.
Internet connectivity and a personal computer are essential tools for success in today’s world.
Students are encouraged to invest in a laptop of their own, as access to a PC that meets the minimum specifications listed below is required to complete most Programs of Study at CVCC. Financial aid may be available for the purchase of a PC at the CVCC Bookstore. PCs are also available for student use in our Computer Lab. Be sure to check out our information on Wi-Fi access on campus.
Feature | Minimum Recommended | Preferred |
---|---|---|
Processor | Intel Core i5 (Starting at $550.00 to $850.00) | Intel Core i7 (Starting at $900.00 to $1100) |
Memory | 8GB | 16GB |
Hard disk | 256 GB | 512 GB or larger |
Wireless Networking | 802.11ac | 802.11ac |
WebCam and Microphone | Required | Required |
Video Output | HDMI or DisplayPort | HDMI or DisplayPort |
Operating system | Windows 10 | Windows 11 |
Software | Microsoft Office 365, Antivirus Software | Microsoft Office 365, Antivirus Software |
Chromebooks and iPads are not sufficient to run all the software needed at CVCC. Minimum PC specifications vary by program of study.
Internet connectivity and a personal computer are essential tools for success in today’s world.
Students are encouraged to invest in a laptop of their own, as access to a PC that meets the minimum specifications listed below is required to complete most Programs of Study at CVCC. Financial aid may be available for the purchase of a PC at the CVCC Bookstore. PCs are also available for student use in our Computer Lab. Be sure to check out our information on Wi-Fi access on campus.
Feature | Minimum Recommended | Preferred |
---|---|---|
Processor | Intel Core i3, Pentium or Celeron (Starting at $300 to $400) | Intel Core i5 (Starting at $550.00 to $850.00) |
Memory | 4GB | 8GB |
Hard disk | 128 GB | 256 GB or larger |
Wireless Networking | 802.11ac | 802.11ac |
WebCam and Microphone | Required | Required |
Operating system | Windows 10 | Windows 11 |
Software | Microsoft Office 365, Antivirus Software | Microsoft Office 365, Antivirus Software |
IT Acceptable Use Policy
Central Virginia Community College (CVCC) is one of 23 community colleges within the Commonwealth of Virginia that comprise the Virginia Community College System (VCCS). To meet its Information Technology (IT) requirements, CVCC uses a combination of IT resources.
Some of these resources are owned and managed by CVCC, independent of the VCCS, and others are owned and managed by the VCCS. The CVCC IT resources are used by thousands of users, and the VCCS IT resources are used by hundreds of thousands of users. Regardless of the resource owner, the unethical use of these resources by as little as one user can have a devastating impact on the entire system.
Therefore all users of CVCC and VCCS IT resources are required to comply with the terms of this policy.
This policy and the enforcement thereof, are independent of other legal statues that govern the use of IT resources (see the non-inclusive list of legal statues provided below).
State Law (Article 7.1 of Title 18.2 of the Code of Virginia) classifies damage to computer hardware or software (18.2-152.4), unauthorized examination (18.2-152.5), or unauthorized use (18.2-152.6) of computer systems as (misdemeanor) crimes. Computer fraud (18.2-152.3) and use of a computer as an instrument of forgery (18.2-152.14) can be felonies.